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New feature: end-user sound support

July 16th, 2011 - Category: Features | .

We just released a frequently requested feature: sound support for end-users (i.e. the customer end of the chat).

This is particularly useful when customers are waiting in line. Up until now, customers would have had to regularly check the chat window to check for a response. Now, they get an automatic sound alert, similar to what happens on the operator side.

The new feature uses the HTML5 audio API, if this is available. Otherwise, it falls back to Flash.

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